Working at Concessions

I hate working at the concession stand. I like doing work and I like being paid to do it, but i cannot stand some customers. As Chris Pine would say, "The customer is not always right. Sometimes the customer is an A-hole." I concur with this statement as I seem to get a lot of them. I never know what to say when a customer has been rude to me. I'm not sure if I should react like an employee or clock out and then act appropriately as I would as just a person.

People complain about our prices, yet at the end of the conversation they still give me their money, all the while giving me this sneer like some kind of taxman. I know the American mind is wrapped around the idea of a tradtional movie-going experience: you should buy popcorn, a soda, and candy to go with your feature. However, you really don't have to. I never make anyone buy anything and yet one man even accused my job of robbery saying the uniform should also require masks. I wanted to say "but sir, we already wear a mask. It's called a smile." But I refrained from backtalking. After all, customers just want to have fun here and a memory of me disagreeing with them or giving them a hard time would hold still in their minds, and that's not what I want to do. That's not really how I want to be remembered, but I also don't want to be treated like I am just the operator. I am not a personality-less robot on the other end of the telephone telling you someones isn't available. I go to school 15 hours, plus work 15 hours a week. I take care of myself, and only myself because that's all I can handle. I also have a family and friends and a whole career planned beyond this theater.

Sometimes I think people forget that they don't know who I am, and therefore should not assume anything beyond my nametag and uniform.